Technical Support

Discovering French Interactive

SYSTEM REQUIREMENTS
PC Information
Pentium-based processor
Windows 98/NT/2000/ME/XP
32 MB RAM minimum (64 MB recommended)
40 MB of free hard drive space

Macintosh Information
Macintosh LCII or higher with color monitor
System 7.0 or higher (OS X or higher in Classic version)
4 MB of RAM
3 MB of free hard drive space
QuickTime 2.0
DOWNLOADS
This program comes with an early version of QuickTime, which may not be compatible with newer operating systems. The program is not compatible with the newest versions of QuickTime. A version of QuickTime that will work with both this program and newer systems is 2.1.2. Download QuickTime 2.1.2.

Frequently Asked Question



Getting Started
How are student disks different than regular disks? Because student disks are designed for students to take home with them for homework assignments, they don't include as many features as the regular disks.
I've installed one disk, and now when I try to install the next disk, why am I getting a message that a “.dll” file is shared and won't install? Before installing the next disk, restart Windows and the problem will be corrected.
Troubleshooting
Why does the program stop working when I receive the message, "Not enough memory to run Macromedia Player"? To resolve this error, increase the memory to the application program. This can be done by clicking on the Macromedia Player file, choosing Get Info, Memory. Increase the minimum and preferred memory size.
When using Windows 98, why does the audio not work when I play the video from the hard drive? Try going into your Windows Control Panel and double-click on the Quicktime icon. Click on the More tab, and then click on the Video tab at the top. From there, change the draw method to Bitmap (BMP) and see if that corrects the problem. Or click on the Troubleshooting tab and turn down the hardware acceleration.
Why doesn’t the program work correctly with Mac Manager installed? This program does not work with Mac Manager. There is no patch or update available.
Why can I hear the sounds of the video, but the video itself is blacked out? Right click on your desktop and select Properties. Click on the Settings tab, and then click on the Advanced button. Click on the Troubleshooting tab, and turn down the hardware acceleration. Try taking it down one step at a time until you can view the videos.
Why does the sound stop working after I've used the program for awhile? You don't have to listen to the entire audio for each section, but let it play for a few seconds before continuing through the menu to the section in which you want to work. Otherwise, this problem will continue to occur.
Why am I getting this error message: “x-lib cannot be found”? This error usually indicates that the program is having a problem reading the CD-ROM. Make sure you have the correct CD-ROM in your local CD-ROM drive, and make sure the CD-ROM is clean and readable. Note: The program will not work without the disk preseint in the local CD-ROM drive. Certain extensions on Macs, notably ones for network towers, could interfere with the program's ability to read the CD-ROM. If you're using a Mac and none of the above suggestions work, try restarting with a stripped down extensions set with only your local CD-ROM driver and QuickTime extensions active.
Why is my cursor disappearing? This program is incompatible with the TSR for wheelmice. Click Ctrl+Alt+Delete all at the same time and use Close Program/End Task on MS Wheel. Your wheelmouse will still function properly.
Why aren’t the videos playing? This program comes with an early version of QuickTime, which may not be compatible with newer operating systems. The program is not compatible with the newest versions of QuickTime. A version of QuickTime that will work with both this program and newer systems is 2.1.2. You can download it at Software Assist.