Technical Support

Math Personal Student Tutor

SYSTEM REQUIREMENTS
PC Information
Pentium processor or better
Microsoft Windows 95/98/ME/NT 4.0/2000/XP
50 MB of available disc space per workstation (20 MB per workstation in a networked environment)
If running in a networked configuration, the file server requires 35 MB for each book and 150 MB for the student and instructor network kits
Display with thousands of colors and 800 x 600 resolution

Macintosh Information
Power PC Mac
OS 8.6 or higher, OS X (run in the Mac OS 9.2 Classic Environnment)
130 MB of available disc space per workstation (50 MB per workstation in a networked environment)
If running in a networked configuration, the file server requires 80 MB for each book and 21 MB for the student and instructor network kits
Display with thousands of colors and 800 x 600 resolution
USER'S MANUAL
Click the following link to view a math Personal Student Tutor user's manual:
Personal Student Tutor User's Guide

Frequently Asked Question



Getting Started
What is the initial login for the Teacher Management component? The default login user name is "default", and there is no password.
How do I install this program on a network? Detailed instructions are available in the main “read me.doc” file on the CD. When you run setup from the disk, you are installing the book data, installers for the Student Tutorial and Instructor Version, and a book manager. Here are the instructions for all four: Book data: install to network drive (read/write/modify access for instructors, read/modify for students). Tutorial installer: install to network drive so that it can be installed on multiple workstations (read only). Instructor installer: same as above, except it should be put in a place where students can't access. It includes the student tutorial, so that doesn't need to be installed in addition to this (read only). Book manager: install on local drive. Once this install is complete, run setup from where you installed the tutorial installer to install the student tutorial on students' workstations, and then run setup from the instructor installer to install the instructor portion on the teachers' machines. The instructor installer will install both the student and instructor portions.
Will the program work on a Novell network? The program will not work on Novell.
Where is the Teacher Management component in the Geometry version of this program? It doesn't exist in the Geometry version. HM Cubed, the program that was used for Algebra 1 and 2, wasn't designed for Geometry data, so a different program with different capabilities was used.
The instructions say to click the "Install to Hard Drive" button, but why don't I see that button? There is an error in the Geometry version instructions. There is no such button. The program is run from the CD-ROM.
What's the difference between purchasing a site license and networking a program? A site license is the legal right to use software on a number of different computers in a specific location or belonging to a specific group. A customer can purchase a site license for a software program and install the program on a number of systems, based on the terms of the license. Otherwise, the software can only be installed on one computer or used by one user. Below is a list of McDougal Littell products that have a site license available:

Site License
Grammar Coach
Larson Interactive Real-Life Investigations
Middle School Tutorial Software
Algebra Personal Student Tutor
Geometry Personal Student Tutor
Algebra 2 Personal Student Tutor
McDougal Littell Mathpack

Networkability, on the other hand, is a technical issue, not a legal issue. If a product is networkable, it means that, technically, you can run the program off a network. A networkable program allows the user to install the program on a central computer, one time, and that program is then available to other computer terminals in the network. You can have a site license for a program that is not networkable, though -- this means you could install the program on as many computers as you want. Most McDougal Littell technology products are not designed to be networkable, but schools can always try to network them on their own (we have a 30-day trial period to accommodate this type of need). Below is s list of McDougal Littell products that were designed and tested to be networkable:

Networkable
Middle School Math; Course 1 Test and Practice Generator
Middle School Math; Course 2 Test and Practice Generator
Middle School Math; Course 3 Test and Practice Generator
Pre Algebra Test and Practice Generator
Algebra 1 Test and Practice Generator
Geometry Test and Practice Generator
Algebra 2 Test and Practice Generator
Algebra Concepts and Skills Test and Practice Generator
Geometry Concepts and Skills Test and Practice Generator
MathThematics Book 1 Test and Practice Generator
MathThematics Book 2 Test and Practice Generator
MathThematics Book 3 Test and Practice Generator
Algebra Personal Student Tutor
Geometry Personal Student Tutor
Algebra 2 Personal Student Tutor
Grammar Coach
Troubleshooting
Why am I getting an error that the database can't be found? Browse to the folder that the database is in, then select it and hit Choose. The folder that the database is in is the one that contains the folder Book Data.
Why am I getting the error, "Failed to Generate HTML"? This is caused by an incompatibility with Internet Explorer 6. Click the Forward button to continue with the lesson. Try running the software on computers with Internet Explorer 5.5 or an alternative browser.
Why am I getting a “student.exe” error? Download the cpm.dll file into the PST directory and replace the existing file with this one.
I need a score of 80% in order to move to the next level. Can I change this restriction? No. Although the ability to change the score restriction was originally included in the program, the function is not currently working properly.
Why am I getting a message that the program cannot launch the QuickTime 4.1 installer? The Quicktime installer on the CD is mis-named “QUICKT~1.exe”. Install QuickTime by opening the QT folder on the CD-ROM and double-clicking “quickt~1.exe”, then re-running the set-up for PST.
Why am I seeing the error, "No valid books were located. Please contact your system administrator”? The book data folder needs to have a drive letter mapped directly to it. If you are not sure how to do this, please contact your school's IT department.