Technical Support

MediaSmart DVD-ROM

SYSTEM REQUIREMENTS
PC Information
Windows 2000-SP4/XP-SP2/Vista 32-bit
512 MB RAM
Pentium III or equivalent processor
QuickTime 7.1.5
Adobe Reader 7.0

Mac Information
OS 10.3.9 to 10.4.9
512 MB RAM
PowerPC G4 processor or higher recommended
QuickTime 7.1.5
Adobe Reader 7.0
USER'S MANUAL
Select a help document for the appropriate grade:
Grade 6
Grade 7
Grade 8
Grade 9
Grade 10
Grade 11
Grade 12

Select a credits document for the appropriate grade:
Grade 6
Grade 7
Grade 8
Grade 9
Grade 10
Grade 11
Grade 12

View the "Read Me" document:
Read Me
DOWNLOADS
The following programs are needed to use your MediaSmart DVD-ROM:

Adobe Reader
QuickTime

Frequently Asked Question



Getting Started
How do I view the help or credit documentation on the PC version of MediaSmart? Once the program has started, click "Exit". Right-click on the disc icon and select "Explore". At this point, you will see the credits, help, and ReadMe files.
The videos don't appear when the program starts. What should I do? Close the program and download the latest version of QuickTime at http://www.quicktime.com.
Troubleshooting
What should I do if the videos are skipping? If you are experiencing video performance issues, please close all of your other applications and try again. Or try restarting your computer before playing the disc. If you experience video performance issues after extended use of the program, please click Exit and restart. You can also try running the videos with the subtitle feature turned off.
I am running an XP-SP2 machine with 512 MB of RAM. Why does the program crash after I turn on the subtitles? MediaSmart is a very RAM-intensive program. Some XP-SP2 machines are configured in such a way that does not leave enough memory to properly process the subtitles. Try viewing MediaSmart without the subtitles turned on or consider purchasing more memory for your machine. With 768 MB of RAM, the program will properly play the subtitles.
I can't seem to control the video player on my Apple 10.3.9 or 10.4.9 machine. What's wrong? On some earlier models of G4 Macs, the processing speed of the machine may not be adequate to quickly process commands in MediaSmart. To move the video forward or backwards, try holding down the mouse button and waiting a few seconds, or pause the video and then try moving the video. When clicking the "Pause" button you may need to wait a few moments for the command to take effect. If these solutions are not adequate for your viewing needs, you may need to seek out your school's newest Mac, which will provide a smoother viewing experience.