ORDERING INFORMATION

5 EASY STEPS

In order to receive the School Prices listed in this catalog, specify your position, school, and address.
Include your Purchase Order Number, the date, and the name and address where the invoice should be sent.
For quick, accurate delivery, always include the code number, quantity, complete title, and copyright year of each item ordered. If available, also include author and grade level.
If ordering additional copies of a book presently in use, use the code number found on the back of the book.
For all customer service inquiries, please Contact Us for assistance.

GENERAL INFORMATION

Prices

Prices are subject to change without notice. Except where noted, all materials in this catalog are shown at the wholesale school price ("School Price"). Non-educational customers may obtain the list price by calling Customer Service found on our Contact Us page.

Sales Tax

Prices do not include sales tax. Applicable sales tax, if any, will be added to the invoice unless an appropriate tax exemption certificate has been furnished to Houghton Mifflin Harcourt.

Individual Orders

It is our policy to ship certain materials only to teachers, schools, school districts, and for home schooling. Individuals placing telephone orders may be asked to furnish a teaching certification via mail in order to ensure against students ordering teacher materials and to protect our customers. When ordering, include school address and position.

Transportation and Handling Costs

In general, F.O.B. shipping point (whether a HMH facility or a third party facility) is the least expensive method. Charges are prepaid and added to the invoice. F.O.B. destination is calculated by taking the wholesale school price and adding 10%. Please allow three weeks for normal delivery. Expedited delivery is available for an additional fee.

Terms

Accounts must be paid net 30 days. Purchasers who do not have accounts should include payment with the order, including shipping service fees (Contact Us for pricing) and tax if applicable. A Tax Exempt Certificate must be received to apply tax exempt status to new accounts. Purchase order numbers are required if billing a Public School District.

Charge Orders

To charge your order on VISA, MasterCard, Diners Club, Discover Card, or American Express, include the name as it appears on the credit card, the credit card number, cardholder?s zip code, expiration date of the card, and a daytime phone number. All credit card orders must be signed and include shipping service fees and applicable sales tax.

Examination Copies

Requests for examination copies of books being considered for class use should be sent on school letterhead and include requester?s current position, expected enrollment of the course in question, and approximate date of purchase decision. For immediate service, Contact Us.

RETURNS

Materials may be returned within 10 months (1 month for home schools and individuals) of invoice date if in unmarked, unused, and salable condition. Stamped books are not returnable

Pre-authorization required for returns.

Please Contact Us for return assistance. Returns policy is 9 months from invoice date for schools and 30 days for non-schools. Free materials (pro-rated) must be returned to receive full credit.

INTERNATIONAL ORDERS

For orders, return requests, and other customer service inquiries, please contact:

Houghton Mifflin Harcourt International Division

1900 S. Batavia Ave. Geneva, IL 60134 USA

Telephone: 630-232-2550 Telephone: 800-870-1272 (Mexico)

Telephone: 877-714-7599 (US Virgin Islands & Puerto Rico)

Fax: 630-208-5886 E-mail: internationalservice@hmhpub.com

TECHNOLOGY

Preview Policy

All CD-ROM and DVD-ROM software products are available for 30-day preview. Previews are limited to the single-user version. Lab Packs, Multi-user sets, Network Licenses, and Site Licenses are not available for 30-day preview. Preview copies include the appropriate software material and print material for the product selected. You will receive an invoice upon shipment of your preview copy. If you decide to keep the material, simply pay the invoice. If you decide to return the material, it must be in salable condition. Additionally, the software must be removed from any computer used to evaluate the software. Contact Us within 30 days of the invoice date to obtain a return authorization. There is no charge for the return.

Online materials are available for 120-day preview, by teachers only. There is no charge for provided online access, and your preview access will expire automatically after 120 days.

Three ways to request a 30-Day CD-ROM or DVD-ROM Preview

Submit an Order Form marked "30-Day Preview" next to the appropriate product and include payment via credit card or check.
Submit a school purchase order marked "30-Day Preview" next to the appropriate product.
Contact Us and ask for a 30-Day Preview. Please have your purchase order number or credit card number available.

How to request a 120-Day Online Preview

You can either contact your Houghton Mifflin Harcourt representative or Contact Us and ask for Preview Online Access. You will be sent either a registration code or a "Sample Word" that you will need when registering for preview access.

Purchasing Multiple Copies

For some software products, School offers convenient ways to purchase multiple copies of software. Check the price list section of the catalog to see which options are available for each software product.

Lab Pack or Multi-user licenses allow you to install and use the software on a number of stand-alone computers, one computer for each set of the media (CD-ROM or DVD-ROM) provided. Each Lab Pack includes one set of documentation and five or ten sets of media (CD-ROM or DVD-ROM).
Site Licenses are available on selected Houghton Mifflin Harcourt software products. A Site License allows you to copy or install and use the software on an unlimited number of stand-alone computers within a single building. Site
Network Licenses are available on selected Houghton Mifflin Harcourt software products. A Network License allows you to copy or install and use the software on a shared network server within a single building. Network Licenses include one set of documentation and one set of media (CD-ROM or DVD-ROM).

If you currently have a School software product and want to upgrade to a Site License, Contact Us. For more information on fee-based in-services for software products you purchase, please Contact Us.

Please note that not all HMH software products are available under this option. Contact Customer Service with questions about these options and product offerings.

Technical Support Line

Call our Technical Support Center number found on our Contact Us page (M-Th 9am-8pm EST, F 9am-5pm EST).

Technical Support on the Web

Visit the Technical Support website at http://customercare.hmhco.com/gratis/gratis-cs.html. Electronic product system requirements, frequently asked questions, and a knowledge base search is available online using the same database of information our support analysts reference. You can also submit an electronic request for support 24 hours a day, 7 days a week at the same web site. All support requests are processed during normal business hours Monday through Friday, excluding holidays.

HMH provides complimentary teaching materials and professional in-service training only to those schools that have purchased textbooks or other products directly from HMH. No complimentary material or professional in-service training will be provided to schools purchasing materials from any intermediate supplier other than an official state textbook depository.

SHIP TO: (All teacher?s materials must be shipped to a school address.)
Name
Title/Department
School Name
Street Address
City/State/Zip
E-mail Address
Shipping Instructions
(If method of transportation is not specified, shipper will determine the most appropriate method.)
Authorized Signature
Title
Department
BILL TO: (If different from "ship to" address)
Name
Title/Department
School Name
Street Address
City/State/Zip
E-mail Address
Date
Telephone Number
Purchase Order Number
Purchase Order Provided?	YES NO
Tax Exempt Number

Quantity	ISBN/Product Code	Title